Our travelers are from around the globe – in recognition of this, we strive to process all data in accordance with principles of best practice, and compliance regulations. We regularly review our compliance with this policy and shall we receive a formal complaint, we will contact the person who filed the complaint to attempt to resolve any issues.
We distinguish in this policy between ‘personal data’ (data that is required to facilitate international travel), and ‘non-personal data’ (data regarding usage of the websites, and de-identified information extracted from the websites for analysis). We collect both personal and non-personal data through our websites by signing up to use our services, or during the consultation to help us improve our website and services.
We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us.
Generally, this collection will occur when you:
• Contact us in person, by telephone, letter, email
• Visit our website
• Connect with us on social media
We collect and store personal information that you may provide through our website when enquired, update or change your information, or make use of our services.
We collect and store information in relation to your travel itinerary, travel preferences and particulars of those traveling with you through communication, surveys and other data submitted by user.
Anyone involved with processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Jump Africa Tours does not collect or store any credit card or account details.
In addition to personal data, we also store non-personal data, which cannot be used to identify our users.
We also use ‘cookies’ or similar tracking tools to identify website users and remember their preferences, for the purpose of providing a better user experience and service, and for marketing/advertising our services online.
Jump Africa Tours reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.
In some limited circumstance, we may be legally required to share certain personal data, which might include yours, if we are involved with legal proceedings or complying with legal obligations (e.g. a court order, the instructions of a government authority).
This site is created, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this user agreement and the use or inability to use this site.
Head Office
18 Union Avenue,
Pinelands,
Cape Town 7405,
South Africa
1-4-3
Matsushima
Edogawa
Tokyo
Japan
1079 Atwater Ave
Montreal
Quebec
Canada
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