Cancellation Policy
Nomad Cancellation Policy
Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Nomad Adventure Tours & Holidays CC. Cancellation fees are applied to the tour price, activity package, green seat and pre/post tour services.
No cancellation fee is applicable to tours cancelled more than 30 days before date of Departure (excluding the non-refundable gorilla trekking permit, Okavango Delta upgrade excursion and Serengeti Upgrade excursion).
Special Condition for tours that require a Gorilla Permit: When a client cancels a tour that requires a gorilla trekking permit, the permit price is non-refundable and will be forfeited.
Should a Client cancel a booking 30 days or less prior to the date of departure of the tour for any reason (except due to death or hospitalisation), the client shall be liable to pay a cancellation penalty. The cancellation penalty is calculated by having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative customers. Having regard to the aforementioned factors, the following percentages may be forfeited by the customer in respect of the arranged tour price due to a no-show based on the number of days between receipt of the cancellation notice and the date of the departure:
Days Prior to Departure
Cancellation fee (% of Tour Price)
More than 60 Days
No fee applies
unless Gorilla Permit has been booked – which is non-refundable
30 - 60 Days
50% of the tour price
10 - 29 Days
75% of the tour price
0 - 9 Days
90% of the tour price
The Company shall be entitled to apply any portion of the non-refundable deposit paid by the client toward any cancellation penalty payable in terms hereof.
The Company reserves the right, at any time and for any reason, to cancel the tour on notice to the client. In such event, the Company shall refund the tour price (which includes for the avoidance of doubt, the non-refundable deposit) to the client. It is recorded that refund of the tour price as aforesaid shall be the Company’s sole responsibility to the client, and no claim for any damages, howsoever arising, shall accrue against the Company by reason of a cancellation of the tour.
The client acknowledges that the tour is subject to a minimum booking of 4 passengers (including the client). If the minimum booking is not obtained, the Company reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall (for the avoidance of doubt) have no claim for any damages against the Company.
ATC Cancellations Policy
Any cancellations made by the Client must be in writing to the Company. The date on which the correspondence is received by the Company will determine the Cancellation Fees.
Fees applicable in the event of a cancellation will be as follows:
Days Prior to Departure
Cancellation fee (% of Tour Price)
More than 42 Days
25% of the tour price
42 - 28 Days
35% of the tour price
27 - 14 Days
50% of the tour price
13 - 7 Days
75% of the tour price
Less than 7 Days
100% of the tour price
Should the Client fail to join a trip, or join it after departure or leave it prior to its completion, no refund will be made whatsoever, including the Local Payment portion that is not used.
The Company reserves the right to cancel any trip for any reason more than 42 (forty-two) days prior to the departure date. In this case the Client will be refunded any money they have paid to the Company and that will be the extent of the Company’s liability.
The Company reserves the right to cancel any trip for reasons of Force Majeure less than 42 (forty-two) days prior to the departure date. In this case the Client will be refunded any money they have paid to the Company, less reasonable expenses the Company has incurred, and that will be the extent of the Company’s liability.
Some of our trips require a minimum number of Clients in order for it to run. If this number is not reached, we reserve the right to cancel the trip. The Company will endeavour to cancel this trip more than 42 (forty-two) days prior to the departure date unless it is necessitated by the late cancellation of other passengers on the trip, in which case it will be cancelled less than 42 (forty-two) days prior to the departure date. In each case, the Client will be refunded any money they have paid to the Company and that will be the extent of the Company’s liability.
Should the Client fail to pay the balance of the Trip Price in the due time, the Company will cancel the booking and no monies already paid to the Company will be refunded.
The Cancellation Fees detailed above are only in relation to the Trip Price and do not include any extra services booked like Airport Transfers and Accommodation. These cancellation fees may be as high as 100% (one hundred percent) and the Client is still liable for their payment.
